Regulatory SharePoint Redesign
Regulatory SharePoint Redesign
Boosting Findability & Usability Across Regulatory Teams
Boosting Findability & Usability Across Regulatory Teams
Client
Regeneron
Regeneron
My Role
UX/UI Design, IA, Copy Writing, UX Research
UX/UI Design, IA, Copy Writing, UX Research
Tools
Figma, Figjam, Userzoom, SharePoint
OVERVIEW
A SharePoint Portal People Finally Trusted
A SharePoint Portal People Finally Trusted
A SharePoint Portal People Finally Trusted
Regeneron’s Regulatory Affairs portal was supposed to help teams stay aligned on critical updates. Instead, it created confusion, extra work, and lost time. I led a full UX redesign using SharePoint.
Regeneron’s Regulatory Affairs portal was supposed to help teams stay aligned on critical updates. Instead, it created confusion, extra work, and lost time. I led a full UX redesign using SharePoint.
Regeneron’s Regulatory Affairs portal was supposed to help teams stay aligned on critical updates. Instead, it created confusion, extra work, and lost time. I led a full UX redesign using SharePoint.
✅ 100% trust score
✅ 100% trust score
✅ 100% trust score
✅ 85/100 QXscore
✅ 85/100 QXscore
✅ 85/100 QXscore
✅ 20% increase in portal return visits
✅ 20% increase in portal return visits
✅ 20% increase in portal return visits
PROBLEM
Lost Time, Missed Updates, and Compliance Risk
Lost Time, Missed Updates, and Compliance Risk
Lost Time, Missed Updates, and Compliance Risk
In highly regulated environments, disorganization doesn’t just slow people down it creates risk. If updates are missed or misunderstood, it can affect submissions, timelines, and team coordination.
The goal wasn’t just to make the portal usable. It was to make it believable to turn it back into a trusted source of truth. Through interviews and audits, I uncovered 3 core breakdowns:
In highly regulated environments, disorganization doesn’t just slow people down it creates risk. If updates are missed or misunderstood, it can affect submissions, timelines, and team coordination.
The goal wasn’t just to make the portal usable. It was to make it believable to turn it back into a trusted source of truth. Through interviews and audits, I uncovered 3 core breakdowns:
In highly regulated environments, disorganization doesn’t just slow people down it creates risk. If updates are missed or misunderstood, it can affect submissions, timelines, and team coordination.
The goal wasn’t just to make the portal usable. It was to make it believable to turn it back into a trusted source of truth. Through interviews and audits, I uncovered 3 core breakdowns:
❌ No clear page purpose → Users didn’t understand the value of the portal
❌ No clear page purpose → Users didn’t understand the value of the portal
❌ No clear page purpose → Users didn’t understand the value of the portal
❌ Poor copy → Increased reliance on email or direct outreach
❌ Poor copy → Increased reliance on email or direct outreach
❌ Poor copy → Increased reliance on email or direct outreach
❌ Poor content structure → Users couldn’t complete basic tasks confidently
❌ Poor content structure → Users couldn’t complete basic tasks confidently
❌ Poor content structure → Users couldn’t complete basic tasks confidently
SOLUTION
What I Changed
What I Changed
What I Changed
To rebuild trust, I focused on clarity:
Writing clear page summaries to give users context at a glance
Replacing abstract labels with terms users actually use in their workflow
Grouping content into collapsible sections to reduce visual noise
Structuring each page around user goals, not internal silos
Every decision aimed to reduce friction and increase trust.
To rebuild trust, I focused on clarity:
Writing clear page summaries to give users context at a glance
Replacing abstract labels with terms users actually use in their workflow
Grouping content into collapsible sections to reduce visual noise
Structuring each page around user goals, not internal silos
Every decision aimed to reduce friction and increase trust.
To rebuild trust, I focused on clarity:
Writing clear page summaries to give users context at a glance
Replacing abstract labels with terms users actually use in their workflow
Grouping content into collapsible sections to reduce visual noise
Structuring each page around user goals, not internal silos
Every decision aimed to reduce friction and increase trust.
results
Outcome Of The Redesign
Outcome Of The Redesign
Outcome Of The Redesign
The redesign wasn’t just easier to use it was used more.
The redesign wasn’t just easier to use it was used more.
The redesign wasn’t just easier to use it was used more.
✅ 100% trust score
✅ 100% trust score
✅ 100% trust score
✅ 85/100 QXscore from usability testing
✅ 85/100 QXscore from usability testing
✅ 85/100 QXscore from usability testing
✅ All users successfully completed key tasks (up from 33%)
✅ All users successfully completed key tasks (up from 33%)
✅ All users successfully completed key tasks (up from 33%)
✅ Portal visits increased by 20%
✅ Portal visits increased by 20%
✅ Portal visits increased by 20%
reflections
What I Learned
What I Learned
What I Learned
Stakeholders don’t need convincing they need proof
Early on, I had to explain what UX research was. But once we showed real user data, support grew fast. Now I lead with evidence, not theory.
UX metrics make insights actionable
UserZoom helped me connect observations to real metrics. I’m now more confident in running tests that inform business decisions, not just design.
Internal jargon breaks usability
Terms like “TRIO” made sense to the team but not to users. Now I test labels and headings with real people before assuming they’re clear.
Stakeholders don’t need convincing they need proof
Early on, I had to explain what UX research was. But once we showed real user data, support grew fast. Now I lead with evidence, not theory.
UX metrics make insights actionable
UserZoom helped me connect observations to real metrics. I’m now more confident in running tests that inform business decisions, not just design.
Internal jargon breaks usability
Terms like “TRIO” made sense to the team but not to users. Now I test labels and headings with real people before assuming they’re clear.
Stakeholders don’t need convincing they need proof
Early on, I had to explain what UX research was. But once we showed real user data, support grew fast. Now I lead with evidence, not theory.
UX metrics make insights actionable
UserZoom helped me connect observations to real metrics. I’m now more confident in running tests that inform business decisions, not just design.
Internal jargon breaks usability
Terms like “TRIO” made sense to the team but not to users. Now I test labels and headings with real people before assuming they’re clear.